Support

We answer on business days, 10:00–19:00 Astana time (UTC+5).

Write to support@kmeta.kz. Include the phone number the account is registered to and describe what happened. A screenshot speeds things up.

Frequently asked questions

The SMS code does not arrive

Check the number is entered in the +7 format and wait a minute: a new code can be requested from the confirmation screen. If it fails twice, write to us with the number and the time of the attempt.

Bank onboarding fails

Account opening runs in the partner bank's module and requires a valid ID of a citizen of the Republic of Kazakhstan and good lighting for the face check. If the module returns an error, send us the date and time and we will look into it together with the bank.

Cashback was not credited

Partner purchases are credited within a few days of payment. If more than five business days have passed, send the venue name, date and amount.

How to delete my account

See Delete account.

Company details

KOMETA Ltd., BIN 260740900420.
55/23 Mangilik El Ave., block 4.4, office 334, Yesil district, Astana 010017, Republic of Kazakhstan.
Registered with the Registrar of Companies of the Astana International Financial Centre, registration number AFSA-O-CA-2026-7092.